Update on COVID-19 and your pets

Updated on June 22, 2020


The Animal Medical Center would like to address a frequent question we have been receiving in the last few weeks. Why is the Animal Medical Center still doing curbside service and telemedicine? As businesses around Michigan begin to resume ‘normal’ service, this includes opening their doors to clients and customers entering for face-to-face service. Many of the restrictions placed on our clinic have been lifted. One that must still be followed though is performing a deep clean on every room and surface a client comes into contact with. The deep clean would need to be performed before the next appointment could be placed in a room. Additionally, we would only be allowed to bring one client in at a time, requiring a deep clean after they enter the building. Other clients would not be able to enter until the room has sat empty for 10 minutes. Doing this would be incredibly inefficient, forcing even longer wait times and delays onto our clients. We do not know when we will resume face to face service. To know would be to predict the future. if current events tell us anything, its that forecasting the future is as easy as forecasting Michigan weather 🙂

We recognize curbside service and telemedicine are not perfect solutions. Many clients have reported difficulties reaching us by phone as our lines have been tied up with an overwhelming number of calls. We appreciate how patient and receptive everyone has been during this time. Michigan has been fortunate enough to see a decline in COVID cases in the last several weeks and we are excited at the prospect of our community being together again. We will continue to seek to provide the very best care to companion animals and the very best service to our amazing clients. We will notify everyone of changes as they happen. If you have any questions, please contact us.

Thank you,

The Animal Medical Center Team

Updated on May 8, 2020

The Animal Medical Center of Marquette previously anticipated being able to resume normal functionality on May 15 prior to the extension of the state of emergency in Michigan. This is no longer the case as the state of emergency has been extended to May 28. The Governor may elect to extend the order into the month of June. We should note that these dates could change at almost any time with little or no notice to the veterinarian community. We will do our very best to communicate changes as they happen. The extension of the state of emergency means that we will need to continue with our current method of ‘telemedicine’ and curbside service. With that, we would like to thank each and everyone of you for being so receptive and understanding of the changes we were asked to make. We seek to continue to serve our amazing community through this crisis and appreciate the patience said community has shown us.

Our receptionists will be contacting individuals scheduled for appoints that are considered ‘non-essential’ as defined by the Governor’s Executive Order. We will need to rescheduling those appointments. We apologize for any inconvience this may cause.

If you have questions or concerns, please respond to this email and we will be happy to address them.

Be Well,

-The Animal Medical Center Team

Updated on April 23, 2020

First and foremost we are thinking of all of you during this time of uncertainty and wish you health! We are committed to continue to serve your pet’s health needs during this time, however, there are a few changes you need to know.

Our policies are not only mandated, but are steps that look out for the health of you, our staff and our community! Thank you for your patience and understanding.

We are still seeing patients! However, we are attempting to see only sick, injured or otherwise emergent patients at this time. In addition, we will continue to see patients that have ongoing care for medical conditions and puppy/kitten booster vaccine visits to keep them on schedule. Please call us if you have any questions in regard to this policy.

We are NO LONGER ALLOWING CLIENTS INTO THE BUILDING. To facilitate this policy, we are asking you to take the following steps:

  1. Call us when you arrive 906-226-7400
  2. Allow a couple minutes for us to ask you a few questions over the phone before bringing your pet to our front door (we will forgo this step in emergencies)
  3. Bring your pet to the door where we will place a new leash on your pet and you will remove yours and take it with you to your vehicle.
  4. We will see your pet as you wait in your vehicle.
  5. Have your phone on and available for communication with our veterinarians as they best treat your pet.
  6. Once your pet has been examined and treated, we will bring your pet and a printed copy of the bill to the door, we will process your payment while your pet is put safely in your vehicle (cash, check, credit card and care credit).
  7. We will process your payment and you will get a receipt when you come back to the door.
  8. We will make exceptions as deemed necessary, please just call to ask.

Thank you again for your understanding. We LOVE our AMC clients, you’ve always been so flexible, caring and loyal, we couldn’t ask for a better bunch to be in this with!

Updated on March 17, 2020

The Animal Medical Center would like to take this time to address our clients. Veterinary care is considered to be an essential service, therefore we will NOT close our doors in the foreseeable future. Granted, we will be engaging in precautions and additional steps to protect pets and their owners.

The obvious additions including cleaning high-traffic, high-touch surfaces more frequently and cleaning our card-readers after each client has used it. We have also removed most of the items from counter tops and tables in the lobby and exam rooms to reduce the surface area of those common spaces.

We would also like to remind everyone that there is no fee for cancelling or rescheduling an appointment. We also will provide some additional accommodations:

1) Clients are welcome to remain in their vehicles until their appointment time, we can be reached by phone or text at any time. The number to text is: (906)362-5705

2) We can usher you in via our side entrance which does not connect to the lobby if you are immunocompromised or concerned about exposure.

3) You may send your pet to their appointment with friends or relatives. Help us help you by staying home and having some one else bring in your pet if you are starting to feel ill or have been exposed to COVID-19 and are in a waiting period.

The Animal Medical Center will continue to monitor verified, factual sources of public-health information and make changes as needed. We acknowledge that there is a great deal of misleading or objectively false information being shared with the public and we do not wish to contribute to this. If you have questions or concerns about your pet’s health as it relates to COVID-19, please do not hesitate to call us.

Thank you,

The Animal Medical Center Team

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